tk365's Privacy Policy

tk365 ("we", "us", or "the platform") operates a safe and trusted online entertainment platform for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, store, use, and protect your personal information.

By using tk365's website, app, or any of our services, you agree to the terms described in this Policy. If you have any questions or concerns, please contact us at [email protected].

This Policy applies only to individuals aged 21 or older, as our platform is intended for adult users only.

tk365 collects several types of information in order to operate its services properly. These are described in detail below:

2.1 Information You Provide Directly

• Name, date of birth, and nationality
• Email address and mobile number
• Residential address
• A copy of a government-issued ID for identity verification (such as a national ID card or passport)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number — where applicable)

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Logs of your activity on the platform (game history, transaction times, session duration)
• Data obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may sometimes collect supplementary information from trusted third-party service providers. Such data collection is always carried out in compliance with applicable laws.

tk365 uses your personal information for the specific purposes listed below:

3.1 Account & Service Management

• Creating and verifying your account
• Processing deposits, withdrawals, and bonuses
• Preventing access by individuals under 21
• Tracking transaction history and gaming activity

3.2 Security & Compliance

• Detecting and preventing fraud, money laundering, and illegal activity
• Meeting applicable legal and regulatory obligations
• Enforcing responsible gaming policies

3.3 Service Improvement

• Analysing and improving the user experience
• Identifying and resolving technical issues
• Customising the platform according to your preferences

3.4 Communications

• Sending important service-related notifications
• Resolving your requests and complaints
• Sending relevant promotional information with your consent

tk365 uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.

4.1 Types of Cookies We Use

• Essential cookies: Required for the basic operation of the website; these cannot be disabled.
• Functional cookies: Used to remember your login status, language preferences, and platform settings.
• Analytics cookies: Used to monitor and improve how the platform is used.

4.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.

tk365 never sells or rents your personal information to third parties. However, information may be shared in the limited circumstances described below:

5.1 Service Providers

Trusted service providers engaged to operate the platform (such as payment processors and identity verification services) may access only the information necessary to perform their designated tasks. They are bound by confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information pursuant to a court order, government directive, or applicable law. Any such disclosure will always be limited to the minimum information necessary.

5.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user data may be transferred. In such circumstances, we will notify you in advance and ensure protections consistent with this Policy.

To ensure the security of your information, tk365 uses industry-standard technologies and practices:

• SSL encryption: All data exchanged between the website and our servers is protected by SSL/TLS encryption.
• Encrypted storage: Sensitive data at rest is kept in encrypted form.
• Access controls: Only authorised personnel are granted limited access to the information they need.
• Regular audits: Our security measures are regularly reviewed and improved.
• Password hashing: Your password is never stored in plain text; it is secured using a strong hashing algorithm.

However, no system on the internet is 100% secure. We ask that you use a strong password, do not share your login credentials with anyone, and notify us immediately if you suspect any unauthorised activity.

tk365 retains your personal information only for as long as it is necessary:

• Data for active accounts is retained for the entire duration that the account remains active.
• After an account is closed, data may be retained for as long as required to meet legal, regulatory, and anti-money laundering obligations.
• Data that is no longer needed is securely deleted or anonymised.

You have the following rights over your own data at tk365:

8.1 Right of Access

You may request at any time to know what information we hold about you. Upon a request to our support email, we will provide you with a summary.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected. This can be done directly from your account settings or through our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your data be deleted. Please note that we may have a legal obligation to retain certain information for legal or regulatory reasons.

8.4 Right to Object to Processing

You may object to the use of your data for marketing or promotional communications. In such cases, we will immediately stop sending you marketing communications.

To exercise any of the above rights, email us at [email protected]. We will process your request as quickly as possible.

tk365's services are for individuals aged 21 or older only. We do not knowingly collect or process personal information from anyone under the age of 21. Age verification is mandatory at the time of account registration.

If we become aware that a minor's data has been collected, we will immediately delete that data and close the associated account.

tk365 may periodically update this Privacy Policy due to business changes, legal requirements, or service improvements. In the event of any significant change, we will:

• send a notification to your registered email,
• clearly highlight the change on the website,
• clearly state the date of the update in the revised policy.

Your continued use of tk365 after any changes will be considered as your acceptance of the updated policy.

If you have any questions, comments, or concerns about this Privacy Policy, please get in touch with our support team:

• Email: [email protected]
• Live chat: Active 24/7, support available in Bengali and English

Our team is committed to assisting you fully with any privacy-related request. For more information, you can visit our FAQ page or read our Responsible Gaming Policy.